How we can help you

01491 572 701 or let us call you

The Silent Customer is a boutique, solutions driven, mystery dining company (aka Mystery Shopping) that delivers bespoke and powerful feedback for small and medium multi-site operators of pubs, restaurants, hotels and leisure venues.

Our service enables businesses to benchmark service standards, find ways to increase revenue through customer loyalty and to focus on growth.

As a small company we pride ourselves on our bespoke, personal service, understanding and empathy. Our aim is to influence change through positive suggestions rather than criticism. We focus on emotive, narrative feedback as we believe that insight into how customers feel about their experiences delivers more value than just ticking boxes. …MORE


New in January 2017

New software upgrade!

Net Promoter Score, awesome reporting systems & 'active feedback' tools.

Email now for more details

Sign up as a Silent Customer

We are urgently looking for Silent Customers in: Rugby, Aylesbury, Banbury, Derby, Cheltenham, Redditch, Exmouth, Macclesfield, Burton upon Trent, Shewsbury, Trowbridge, Gloucester, Newbury, Coventry, Bridgewater and Lincoln and Cornwall.    

We are looking for ale lovers in Herts and Sussex and coffee lovers in Bucks and Berks.   

Find out how to sign up!