How we can help you

01491 572 701 or let us call you

The Silent Customer is a boutique mystery dining company (aka Mystery Shopping) that delivers bespoke and powerful feedback for independent and multi-operators of pubs, restaurants, hotels and leisure venues.

Our service enables businesses to benchmark service standards, find ways to increase revenue through customer loyalty and to focus on growth.

As a small company we pride ourselves on our bespoke, personal service, understanding and empathy. Our aim is to influence change through positive suggestions rather than criticism. We focus on emotive, narrative feedback as we believe that insight into how customers feel about their experiences delivers more value than just ticking boxes. …MORE


NEW! FOH Training Workshops

Customer Engagement 

To find out more: click here  

Sign up as a Silent Customer

We are urgently looking for Silent Customers all over the Midlands and the South including but not exclusively: Oxfordshire, Berkshire, West & East Sussex, Cornwall, Buckinghamshire, Essex, Kent, Surrey, Derby and Lisburn (northern Ireland).Click here to Become a Silent Customer