How we can help you

01491 572 701 or let us call you

The Silent Customer provides customer feedback through mystery dining for independent and small to medium multi-operators of pubs, restaurants, hotels and leisure venues.

Our service enables businesses to benchmark service standards and find ways to increase revenue through customer loyalty.

As a small company we pride ourselves on our bespoke, personal service, understanding and empathy. Our aim is to influence change through positive suggestions rather than criticism. We focus on emotive, narrative feedback as we believe that insight into how customers feel about their experiences delivers more value than just ticking boxes. …MORE

Become a Silent Customer

August Special Offer on Mystery Dining

We are offering £10 off of every visit for a year! 

August is a quiet month for us so to stop us from slacking off we are plugging a special offer to anyone that signs up with us before the month is out and we all start worrying about Christmas again! Yikes!

Normally £60 per visit for up to 12 visits a year NOW £50

Normally £50 for 13 - 80 visits NOW £40

Email us NOW

applies only to new customers