The Silent Customer provides customer feedback through Mystery Dining aka Mystery Shopping for independent and small to medium multi-operators of pubs, restaurants, hotels and leisure venues.
Our service enables businesses to benchmark service standards and find ways to increase revenue through customer loyalty.
As a small company we pride ourselves on our bespoke, personal service, understanding and empathy. Our aim is to influence change through positive suggestions rather than criticism. We focus on emotive, narrative feedback as we believe that insight into how customers feel about their experiences delivers more value than just ticking boxes. …MORE
In 2011 only 14% of dinners we asked were checking out TripAdvisor. In 2015 it's 40%!!
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