Mystery Dining & Guest Feedback

Become a Silent Customer

01491 572 701 or let us call you

As a Silent Customer AKA a mystery shopper you will be asked to covertly visit restaurants and pubs to experience the service, the food and other specific areas of the business. You will then be asked to complete a detailed on-line questionnaire.

In return for your observations and empathic, objective feedback, you will have the cost of your meal partly or fully reimbursed. With some retail or drink only visits there is also a fee. 

Sounds great!? Well it is, especially if your hobby is going to pubs or eating out anyway. 

Being a Silent Customer is a great job if you have good observation and written English skills and a constructive attitude. If they’re your natural strengths, it won’t take you too long to write a good quality report and it will feel like a fair and reasonable amount of work to put in for a free meal or drink.

However, if these things don’t come naturally, you may find writing the reports tiring, time-consuming and frustrating. As a result, you will not feel the reimbursement is good value. You’ll receive low scores and won’t be our first choice for assignments, because it will take us too long (and cost too much) to edit your reports to the standard our clients rightly demand. Ask yourself honestly: do I write very fluent, accurate and clear English? Am I a positive, objective person? Am I well organised and good at following instructions thoroughly? Am I known for being punctual, sticking to dates and times? If these are things your friends, colleagues and family would say about you, being a Silent Customer could be your perfect pastime. 

Still interested? Then you just need to read our Need to Know stuff before you Register. 


View Silent Customer - Available Mystery Visits in a full screen map

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Silent Customers urgently needed in...

We are urgently looking for Silent Customers in the following locations:

Rugby, Aylesbury, Banbury, Derby, Cheltenham, Redditch, Exmouth, Macclesfield, Burton upon Trent, Shewsbury, Trowbridge, Gloucester. Newbury, Coventry and Bridgewater, Lincoln, Hertfordshire, North Oxfordshire, Cornwall and Buckinghamshire.

We are NOT recruiting for food visits in London. 

Physio visits available in...

Physio visits in Fulham, Orpington, Mottingham, Crayford and Crystal Palace

Opticians visits available in...

Leicester, Northampton, Norwich, Coventry, Nuneaton, Walderslade, Lisburn, Basingstoke and Farnborough, Also: Seaton, Axminster, Sidmouth & Salterton in Devon.