How to become a Silent Customer
As a Silent Customer you will be asked to covertly visit restaurants and pubs to experience the service, the food and other specific areas of the business. You will then be asked to complete a detailed online questionnaire.
In return for your observations and empathic, objective feedback, you will have the cost of your drinks or/and meal reimbursed. With some visits there is also a small fee.
Sounds great? Well it is, especially if your hobby is going to pubs or eating out anyway. You will need to demonstrate that you have a genuine interest in the industry by submitting your profile outlining any relevant experience, your eye for detail and objectiveness. We are only keen on people with a genuine interest in the industry, whose motivations are more than free drinks or a meal. There is no such thing as a free lunch!
Our aim is to influence change through positive suggestions rather than criticism.
Terms & Conditions of acceptance to become a Silent Customer
Before you submit your profile at the bottom of this page to apply as a Silent Customer please read the terms and conditions below. Check out what other Silent Customers say about us too.
You will need:
Access to the internet as all our surveys are online.
A scanner or a smartphone so that you can copy the bill and upload it onto the website as a JPEG the day following your visit.
A UK bank account so that we can reimburse the cost of the meal.
To be contactable on email between 9am and 5pm the next working day after your visit in case we need to ask you questions about your report.
You need to know:
After you have been 'approved' as a Silent Customer you will need to login to check the list of assessments available on the *Shop Board* and request the visits you can do ahead of the scheduled date. If your request is accepted and you are 'assigned' you will be expected to complete the visit/s on the date/s as agreed and as per the briefs requirements. Failure to attend and/or send your report in on time or follow the brief to the letter will make us very cross and result in deletion of your profile from our database.
The days of the week and times of visit will vary depending on the nature of the brief.
Some visits will have a higher redemption value than others, typically between £15 and £60, and this is determined by our clients.
There is not an additional fee or payment for completing a food survey. Most drink only visits, however, do often include a small fee.
We expect a reasonable level of comprehension and literacy skills and the reports take at least an hour to complete.
The number of visits you can do will depend on the availability in your area or how far you are willing to travel.
We will not send you to the same venue twice within any three month period.
You will be expected to read all the information sent to you in order that you can complete the brief as requested and you must inwardly digest the survey questions before you visit the venue.
You must not take a copy of the survey with you into the venue or write notes whilst you are there.
If you accept a visit and then are unable to attend you must contact us as soon as possible in order that we can reschedule or organise another Silent Customer.
You cannot book or reschedule a visit yourself.
You cannot make yourself known to the staff.
You will not be reimbursed if:
You go on the wrong day or time
You make yourself known to staff
Your survey is inaccurate, incomplete or does not fulfil the brief
Your survey is deemed to be disparaging or offensive in any way
You fail to upload a copy of the bill or the survey within the deadline, 24 hours following your visit
We are unable to contact you the next working day after your visit
Your reimbursement will go into your bank account:
The agreed maximum allowance per venue will be transferred electronically into your bank account by the 30th of each month.
We are urgently looking for Silent Customers in SE England and near Swansea, Wales. Also urgently looking for Silent Customers in SE London who would benefit from Physio Treatment as we have a client with a Sports Injury & Physio Clinic.