Our Silent Customers will covertly visit your venue as paying customers and will answer any questions you want to find answers to. Typically there would be approximately 50 questions that range from service standards to the rapport building skills of your team and from your online presence to in-house marketing opportunities. You will be able to measure and compare your results from visit to visit, month to month or venue to venue. You can use your data to plan ahead, identify new sales opportunities and training needs or as a tool to motivate and reward your staff and managers...find out more

 

Our online surveys enable you to establish who your customers are, how they found you, what will encourage them to return and what they think and feel against their expectations. The information is not made available for the public to view, you can create or add customers to your existing database and what's more; you can encourage their return by using vouchers as incentives...find out more

 

Now, more than ever, marketing is imperative if your business is to survive never mind thrive! We understand, however, that writing press releases and cold calling the big corporate office down the road is not everyone’s cup of tea. But it is ours and we can help...find out more