How we grade your reviews
We favour Silent Customers whose reports need the fewest edits, because that helps us give the best service to our clients and return approved reports to them quickly.
can view your average grading on your home page. After we’ve reviewed your
report, we’ll send you an email with the grading for that report and some brief
written feedback. We can’t give you details of every single edit we make – it
would take too long – but we try to highlight specific ways to improve your
next report as well as things you did well.
The grading system helps us choose the most proficient Silent Customers for
future visits. If our editors mark you down it's not because they are mean or harsh: it just reflects the amount of
time and effort they’ve spent on corrections and changes.
Each of the 10 grading categories are marked 3 - 0 (Excellent, Good, Fair, Poor). An average score of 80% is classed as good although we love to get accurate and comprehensive reports so we can give you full marks!
Here's what we grade on:
brief: This is how accurately you read and follow
instructions: read more
Spelling and grammar: Including punctuation and
capitalisations: read more
Qualifying observations: supporting your YES or NO answers with evidence in the comments: read more
Reasonable suggestions: Answering as a genuine
customer and in context of the style of venue: read more
motivational: We encourage positive change through
motivation so all our feedback must be constructive and non-judgmental: read more
Relevant narrative: The amount of
relevant commentary you write: read more
Sophisticated language: Writing that’s fluent,
interesting and clear: read more
Accurate dates, payments
and photos: Check the formats and
amounts: read more
Answers correlate with
answers throughout: read more
Timely submission of survey (24 hours): Let us know in good time if
there’s a problem: read more